I do believe that you will give a better account of yourself if you some idea of what to expect and if you take steps to prepare; call these tips if you like, but it is no part of my work to help people score more points than they are entitled to. Someone needs to tell Capita that. PIP Phone Assessment, what was different? He was also getting confused and twisted up during the last half hour as he was tired, he is into his 70’s. Change ), You are commenting using your Facebook account. I was told that the assessor had called at 1:10 and then at 1:20 but hadn't received an answer on the telephone. Close. Textphone 0800 121 4493. Not even taken into account.”. When it comes to the mobility component, fewer people were confident that they had been properly assessed. Mobility I should perhaps score 8 points, and Daily Living around 25 points.”. Whether this actually happens or not appears to vary. DWP - PIP claims Telephone: 0800 917 2222 Textphone: 0800 917 7777 Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 917 2222 That was the same for most of it if not all.”, “Mostly not relevant to me – most of the questions were about mobility aids, but as I was applying based on mental health, it wasn’t applicable. I had phone call out off blue from pip assessor. Currently 98% of PIP assessments are face-to-face, but the DWP is … “On Wednesday April 1 st (yes really) my wife had a telephone assessment booked at 1pm. I have attended six f2f assessments for disability benefits over last 12 years. Having someone with you at a PIP telephone assessment, What to do if the call doesn’t come through, What you will be asked at your PIP telephone assessment, Evidence that can’t be collected at a telephone assessment. If you have not provided a mobile number, we will call you on the landline number you have provided. I have applied for PIP and am having my face to face assessment next week but this morning, I had a phone call from a nurse at Capita asking me how my condition affected me, how I use stairs, toilet, bathroom, What aids I have, do I have any pets and some more personal questions. For enquiries about your PIP claim, please contact DWP PIP Helpline: Phone DWP 0800 121 4433. I also feel a phone assessment would not highlight my health issues.”, “At a face-to-face assessment (with me present which reassures my relative) the assessor will see their condition. Many people who have made a new claim for PIP have been receiving their assessment in the form of a phone call to prevent further delay to much needed financial support. “We rang capita 1 week prior to assessment to see if we could record the new style telephone assessment, they said a categoric NO, there was nothing on gov and capita websites which mentioned anything to do with recording the telephone assessment only the face to face, there was also no mention of recording on the appointment letter or text message, i recorded it because it is not against the law.”, “I had double recording equipment as had permission to record f2f, which should have happened week before. Kevin Sinfield Raises Over £1m For Motor Neurone Disease In Marathon Challenge, Care Home Manager’s Petition Calls For #VaccinePriority For People With LD, 275,000 DLA Claimants Still Waiting To Be Forced To Claim PIP, What PIP Telephone Assessments Are Really Like, Part Two, Previously Unseen PIP And ESA Documents About Telephone Assessments, Kevin Sinfield Raises Over £1m For Motor Neurone Disease In Marathon Challenge, 275,000 DLA Claimants Still Waiting To Be Forced To Claim PIP, Care Home Manager's Petition Calls For #VaccinePriority For People With LD, PIP Telephone Assessments: Members’ Experiences, On Universal Credit? However, I had a missed call yesterday and saw the number was the PIP claims number (0800 121 4433). I then got a letter saying I would then have a telephone assessment due to Covid-19. On the decision letter they have lied about a lot of things and not said that I took the call when my husband explained he was not feeling well. Very uncaring. Was told if he didnt do it it’d go back to the DWP as a “did not attend” “Yes but again she wrote different things to what I said and added zeros, for example 5m became 50m and up to 20m became over 200m so not a true account of the phone call.”. I don’t know how. “I got a letter with a date and time for a phone assessment next week and I'm so stressed”, “I was given approx 10-12 days notice, by letter.”, “I then got a letter saying I would then have a telephone assessment due to Covid-19.”, “Capita confirmed this morning via a phone call that my telephone assessment (review) is still going ahead as scheduled later this week.”, “I had my Telephone Assessment, on Friday. No Allowances For Holidays, Outstanding effort recognised in Boccia England annual award, 2,743,955 people have visited this website. Currently 98% of PIP assessments are face-to-face, but the DWP is aiming for this figure to drop to around 75%. One person clearly had not been made aware of the possibility of a conference call being set up. Claiming PIP on behalf of an Adult You can start the PIP claim process over the phone on behalf of an adult with a mental health condition if they are there with you to permit you. It all seemed to be about what I could do in isolation, at one specific time.”. 11. Having previously only ever had the enhanced rate for personal care and the standard rate for mobility, I was surprised to be awarded the enhanced rate for mobility this time so the phone assessment worked in my favour.”, “I must say it wasn’t stressful, the guy was very nice, from my telephone call , explained that my condition had got worse. If you prefer, someone can support you to make a claim yourself by helping you with the forms and phone calls. PIP assessments by Atos and Capita assessors found to be dishonest A recent investigation by the Disability News Service (DNS) found evidence that healthcare professionals engaged by private sector companies Atos and Capita to carry out PIP assessments repeatedly lied in the reports they produced for the DWP. Change ), You are commenting using your Google account. Most questions sounded like they were trying to get me to say what they needed me to say to score zero points. But a number of you told us about difficulties you had in this regard. We didn’t ask a specific question about reasonable adjustments to the assessment process for people who cannot use the phone or who need someone with them when they do so. But 18%, almost one in five, did make a recording. The phone call for PIP The government will be expecting you to get your first access in this benefit by calling them. Tricking me to say things that were not true. Until recently many PIP decisions were made after you have had a face-to-face assessment with a private company approved by the DWP. My assessment lasted 6 minutes. They will also help you get across to the assessor what you want to say at the actual assessment. My friend has literally been coerced into doing his pip review phone assessment alone because they couldnt6get the technology to work to add me to the call. I have asked GP to send me letter stating relative cannot cope with phone assessment but realise after this post that now I should ask GP to write more about their condition. NOT WANTING TO USE PHONESome people were very unhappy with the idea of a telephone assessment. I still fear the outcome. After this on the Tuesday following I got a phone call at home from the assessor. They often do this before making their decision. Screen 20: To start your claim for PIP: Call the DWP on 0800 917 2222; or by text phone on 0800 917 7777; You can get more information about the PIP assessment and try some of the questions at our independent website www.pip-assessment.support. Take someone … I do believe that you will give a better account of yourself if you some idea of what to expect and if you take steps to prepare; call these tips if you like, but it is no part of my work to help people score more points than they are entitled to. He asked me how far I could walk. Asking me questions like is my daughter able to wash her face or eat by herself or is she able to wash herself if I encourage her to do it . This is an answerphone service please leave your name and number clearly and that you want support with a PIP assessment. This is the second part of the Benefits and Work article on ‘What PIP telephone assessments are really like’. Also the fact I can drive an automatic car means I cannot have PIP the decision letter says, which seems weird with motability and PIP. Forcing words into my mouth such as how far can you walk. UNCERTAINTY ABOUT WHO CAN GIVE EVIDENCEIt is well established in DWP guidance that claimants can have someone with them at a face-to-face assessment to help them give evidence. There is often a sensible scepticism about whether a friendly manner necessarily means a fair report. So, we were particularly appalled to hear from one member who told us: “At the start of the call, the assessor said I would be on ‘Speaker phone so she could type at the same time. When is a telephone call from a health professional not an assessment? He bullied me over not being able to drive, insinuating that because I have not handed my driving licence back to DVLA I must still be able to drive. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. In 8% of cases respondents didn’t regard the mobility component as relevant to them. You kept a copy of your claim form, right? As a result my husband was effectively interviewed. I had my telephone assesment today I cant beleive it lasted 2hrs 39minutes I was totally drained after it. They will also help you get across to the assessor what you want to say at the actual assessment. Asking me questions like is my daughter able to wash her face or eat by herself or is she able to wash herself if I encourage her to do it . February 2019 in PIP, DLA and AA. Last updated on December 01, 2020 by Mary Grace B Quitalig. I do not think she had read my form or seen the evidence.”, “She was talking about my medication and was obviously reading from an old assessment form even though this is supposed to be a new assessment. Santa and his elves to be more deaf aware this Christmas! As most readers will know, due to coronavirus, there are no PIP face-to-face assessments for at least 3 months from 17 March to 17 June 2020. In some cases there was no room for doubt that the form had not been read. Change ). A friend got their decision letter in just over a week,, but some of the stuff they put I think is so strange . Try some … Six years ago, we were warning of a DWP target to carry out 25% of PIP assessments by telephone. I had 3 days notice, so it was quite a shock.”. Then you are at the right place, here we provide you some good type of questions to ask at pip assessment. I phoned capita and asked if it was on the system , the capita agent on the phone said I’ll ring the health care professional to ask her, and she’d said the health care professionals had read them”. You kept a copy of your claim form, right? She both reassured us that she had and also seemed to understand what has been written in the form. I have written an MR letter based on the decision letter and told them that my recording of the call is very different to the what is written. The vast majority of respondents did not have problems with their assessor’s manner. But there really is no excuse for assessors to breach client confidentiality, just because they are working from home. 26% said there were not enough and 21% said there were very few. He asked me how I got to GP. Whenever I tried to explain my condition other than a yes or no answer, she’d go off on a long (time-wasting) rant about how many questions there were, what she had to do etc.. and how little time there was left (even when we’d just begun!). I said, no, I just have the log in details somewhere.”, “Yes but then didn’t write down what I said she wrote about someone else I think because it wasn’t what I told her”, “But was also putting words into my mouth. I am virtually recluse. The assessment was at home and though the nurse seem friendly enough due to past experience I didn't trust him . But it does seem that assessors find it easier to be pleasant on the phone than some do in person. He asked nothing about my pain or fatigue levels. As most readers will know, due to coronavirus, there are no PIP face-to-face assessments for at least 3 months from 17 March to 17 June 2020. If you're not comfortable speaking on the phone, you can let the DWP know - they can assess you by looking at your application and medical evidence. We have included information on dealing with a telephone assessment in our PIP guide since then. Would love to hear more comments. Do I use a computer? I have sat in on about five PIP assessments in the past year and on only one was the person asked to do anything physical the rest was just questioning them about their daily life, what they did , where they went, what medications they were taking etc. ( Log Out /  It was delayed by 3 hours from 9 am to 12pm. This happened to me when i was waiting for my review decision. And you can offer the recording, or a transcript, as evidence at an appeal. Does anyone know if the assessor is likely to continue the assessment with myself only or terminate it due to non-participation by my son?”, “My partner has a telephone assessment on Thursday. I did wonder after though if he was trying to catch me out because i clearly stated on the form how long ago my condition had gotten worse. My meds had changed on the new form but she clearly didn’t know.”. Posted by 3 months ago. It is not unlawful to covertly record your assessment if it is for personal use. This could be done as a three-way call. I certainly will keep my subscription going with you. It bordered on mockery at times.”, “Loud, forceful, and I felt intimidating. The claimant commitments I hadn’t accepted? The PIP assessment is an opportunity for you to talk about how your condition affects you - not the condition itself - someone with the same condition may have different needs and vice versa. This is in addition to all the other material we already include on PIP assessments. Some people received a second, follow-up call. “He actually said ‘I haven’t read it, have I?’ when I referred to my claim from and supporting evidence as if he thought I was stupid to think he had.”, “Did not have form to hand. In some cases, no adjustments were made for claimants who could not easily use the phone of who needed someone with them. Had Telephone PIP Assessment yesterday and it was a long slog of 2hrs 38 minutes. This happened to me when i was waiting for my review decision. do I use my washing machine? The majority had no problems with the assessor’s manner, but a small minority felt bullied and harassed. “The assessor ran through most of the questions that you can find in the guidance on this site (PIP assessment and review guide, p78 'Questions you may be asked at your medical assessment'),and seemed very professional and encouraging.”, “asked questions confirming how my condition affected my daily living, basically everything that I had put on pip application form was reiterated.”, “He didn't ask very much about my mobility (apart from could I use the stairs if I went out of my front door? These are just some of the organisations who have subscribed to Benefits and Work: Royal College of Nursing | Birmingham CAB, Spinal Injuries Association | Coventry Mind, Chesterfield Law Centre | Colchester Borough Council. I rarely go out. NO SHOWWe often hear from members that they have waited in for a home visit from a health professional who fails to turn up. Said to assessor that I was going to record and was told I wasn’t allowed to. But thank Benefits and Work for all the help you give everyone.”. This assessment is carried out by someone with a medical background such as a nurse or paramedic, but they may not have in-depth experience of kidney disease. 82% of claimants didn’t record the call. - although he did acknowledge he knew I didn’t venture outdoors - was I able to move about my home? We have included information on dealing with a telephone assessment in our PIP guide since then. Take someone … Almost one in five respondents recorded their assessment call, some others regretted not doing so. Telephone assessments are not new, they have been going on since PIP was introduced. I estimated (very hard) about three to four bus lengths, with a crutch and in pain. The usual zero points awarded. I realize that a 'nice' assessor doesn't necessarily equal a good result but it was not the terrible experience I was expecting.”. You will need to contact the assessment provider and request a home assessment. I felt completely unnerved.”. The PIP form even states that the decision-making will take 40 days to process which can easily frustrate disabled clients. If you cannot make your appointment or you are going to be late, you must call the assessment centre. The call lasted for 2 hours and 5 mins. The guy was brilliant showed great empathy. Hello folks , hoping for advice here, on 21st I had my reassessment for my pip as it was my third year and pip was due to stop in October. In the end, I gave up & just gave extremely short answers; effectively I learned more about her job & problems than she learned about how my illness affects me.”. And you can offer the recording, or a transcript, as evidence at an appeal. However, a disappointing 14% said the assessor had not read their form. With many thanks to Benefits And Work. I had phone call out off blue from pip assessor. However if a paper assessment - there are no recent psychiatric reports - I fear the outcome. Requesting a home PIP assessment. It is illegal to drive if your illness makes it unsafe and my insurance would be invalid. And a further 27% weren’t sure, which suggests little if any reference was made to the form in the course of the assessment. I was told it could be a problem at the assessors end and I should call back on Monday 6th to rearrange. But almost a fifth of people did experience difficulties. So far it has been 30 minutes in the queue”. We have also published a survey for you to complete if you have had a PIP telephone assessment, to help us understand what issues might be coming up. So prepare these questions and enjoy! I said I don’t know. I have never experienced such rudeness or nastiness. 47% thought the assessor was encouraging, while 45% described them as neutral. Some because they thought it was unlawful to do so. All prepared with notes and water. I didn't need to go back the form once as all he wanted was an expansion on my son's limitations.”, “He was pleasant and patient with me, even chatty in parts. There was no option or I would lose claim. Below are some of the results that respondents told us about, some positive and some negative. PIP telephone assessments didn't just begin in 2020. For example: A birthday or holiday is not a good reason for missing an assessment or asking for a different date. But I’m under no illusions as to why he was asking what he asked. PIP assessment. I thought it was my mum as she had gone to the shops to pick some things up for me. She hadn’t seen the evidence. I cannot thank you enough. “She asked if I could walk whatever distance. Change ), You are commenting using your Twitter account.