Each room and suite at Casa Malca is decorated in elegant white and has views of the gardens or the Caribbean Sea. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. This is the version of our website addressed to speakers of English in the United States. The A/C worked very well for our entire stay. Casa Malca is ranked #4 among luxury hotels in Tulum by U.S. News & World Report. We came in and got a day bed with an amazing view. He finally called the manager of the hotel after we fervently insisted he do so and on the phone they tried fruitlessly to find a solution. The AC runs pretty much all day long and they even offer daily complimentary Aqua Penna water! Greatest Rip-Off Property in Tulum, Mexico, A group of four couples booked a stay in Casa Malca for three nights starting 05/18. - See 463 traveller reviews, 702 candid photos, and great deals for Casa Malca at Tripadvisor. Overall, Crosby Street Hotel ranks significantly better than The Mark. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Casa Malca, Tulum: 443 Hotel Reviews, 830 traveller photos, and great deals for Casa Malca, ranked #54 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall such a great experience and would definitely return/recommend. Had a great lunch at Ambrosia and received really good service from all the staff, especially out waiter Carlos. The staff speaks multiple languages, including English and Spanish. Casa Malca: The Perfect Day Stay-cation! Our colleagues are dedicated to provide a genuine and perfect service to guarantee the best experience of all of our guests. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. See 466 traveler reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 175 hotels in Tulum and rated 4 of 5 at Tripadvisor. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. What are some of the property amenities at Casa Malca? To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. Enjoy luxury and art in the same location in this natural Paradise. Find Casa Malca, Tulum, Mexico ratings, photos, prices, expert advice, traveler reviews and tips, and more information from Condé Nast Traveler. Tripadvisor Plus Subscription Terms & Conditions, Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near Universidad Tecnologica Regional del Sur. I reserved a room for Memorial weekend for Casa Malca through Tablet Hotels three months ago and I had a confirmation number that the person behind the reception desk repeatedly refused to acknowledge. The restaurant is excellent, the setting is right on the beach, food and cocktails were excellent and we dined there daily for breakfast and one night for dinner. We came to Casa Malca based on the recommendation of a friend. Carretera boca Paila km 9.5, Tulum 77780 Mexico. That being said the food and drinks here are so well thought out and just so delicious! Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. Security is subtle and the overwhelming service is so so good! Which popular attractions are close to Casa Malca? Oyster.com secret investigators tell all about Casa Malca. Guests' feedback is very important to us and is with great joy that we read your words, we are very glad to know you enjoyed your stay with us and hope to welcome you back soon!! Guests can surf the web using the complimentary wireless Internet access. Our server Crystian was awesome and was seemed to have a knack for being around right when we needed him. The concierge and the staff were absolutely incredible. The pool furniture was full of soiled towels, no one to pick them up. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Conveniently located restaurants include Loco Tulum, Mexican Experience Tulum, and BAK’ by Harry's Prime Steakhouse & Raw Bar. It is truly a pleasure to read that you had an amazing experience and the opportunity to feel Casa Malca´s Magic on your last visit! Are there opportunities to exercise at Casa Malca? We found this site picturesque. All around this place is fabulous. The. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. The wifi is also very strong even on the beach! The service is phenomenal. The property is very chic and fabulous, with unique whimsical art. Thank you for your review and comments. Dear Federica, Thank you for taking the time to write your review of Casa Malca. When I spoke to her she was. We arrived late in the afternoon and were greeted by Jesus, who was in charge of the front desk. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. Don't miss out on a visit to Tulum Monkey Sanctuary. The most reliable place for accurate and unbiased hotel reviews. Please see our partners for more details. From bringing our limes to us on the beach to checking on us just the perfect amount. There are more places to choose from in the Tulum area. The service is phenomenal. If you are in the area, even this is worth the cover charge as the food and drinks, as well as their general location within the Tulum beach … Dear guest, Thank you for taking your time to write your review and for your sweet words. The whole experience was perfection, can’t wait to return. We loved the grilled octopus, the ceviche, and the sushi. Spent the day at the beach club, it was wonderful! No TV on property and last but not least the beach is stunning! Hola, Albertzubia. Carretera boca Paila km 9.5, Tulum 77780 Mexico. It was our pleasure hosting your visit and look forward to welcoming you back in the near future! concierge was very helpful, the property is beautiful. This resort hit all the right boxes for me, facilities are beautiful simple to suit the exotic location. We found this site picturesque. Book Casa Malca, Tulum on Tripadvisor: See 448 traveller reviews, 852 candid photos, and great deals for Casa Malca, ranked #58 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. Christian was our server and went ABOVE and BEYOND to meet our every whim and need. Yes, guests often enjoy the ocean view available here. Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Which room amenities are available at Casa Malca? Claim your listing for free to respond to reviews, update your profile and much more. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. There are more places to choose from in the Tulum area. My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. Wild-at-heart beach house Casa Malca is right on the sands of the Riviera Maya, with a concealed entrance and a rustic restaurant-cum-bar dishing out fiery Mexican favourites and chilled margaritas. Can not recommend coming and just having a day here. Someone passes regularly to give you purell. Tony de Marco recommends Casa Malca. We look forward to welcome you again in the near future. Casa Malca offers 41 air-conditioned accommodations with safes and complimentary bottled water. We hope to get the opportunity to welcome you in a near future, so you will be able to make a review about our hotel and services of an actual stay. I would highly recommend. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. I wish I could review our stay at Casa Malca but I am unfortunately unable to do so because upon arriving there at 10pm last Friday the front desk insisted that our reservation was for a day before and they did not have a room for us. Taxes and fees that are shown are estimates only. The daybeds don’t require umbrellas as there are palm trees that give you partial shade from the sun. Being an hotel owner I am sure you will understand that you can not review any hotel with only 15 minutes at the reception. Crosby Street Hotel ranks #1 in New York City with approval from 22 reviewers like BlackBook, Jetsetter and Gayot. Hope to welcome you back soon! Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Casa Malca is a gem. Food is excellent as well. Thank you, Casa Malca! Both the common areas and the rooms are wonderfully boho chic, yet not too rustic. We are very happy to learn that you had a great experience in Casa Malca and even more happy to know that the highlight of your stay was our amazing staff. We had such a great experience we will be returning in February and brining a group of friends with us. Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. We understand and respect that our style, architecture and design might not please everyone’s taste. Be Tulum Hotel vs Casa Malca. Yes, Casa Malca offers an airport shuttle for guests. Staff wear masks. Tulum town and the beautiful Mayan ruins of Tulum are both around 6.2 mi from the property, while … BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from CasaMalca, Guest Relations Manager at Casa Malca. After a long wait to get us accommodations close to each other we ended up dispersed all over the property. Dear Guest, thank you very much for your review and kind words! We recommend calling ahead to confirm details. without helicoptering too much. Finally we compared this resort to the facility in the movie; Couples retreat! It's a small boutique hotel. Casa Malca is rated "Fabulous" by our guests. And we expect the same respect from our guests to all our staff, no matter their position. The drinks at the restaurant are AMAZING. Taxes and fees that are shown are estimates only. Which languages are spoken by the staff at Casa Malca? Would highly recommend. Travel here and you will remember it for a lifetime. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. However false claims on our professional service and hygiene is acting on bad intentions. Thank you Crystian and the rest of the Casa Malca family. We asked to speak to the manager and initially she did not want to talk to us- I am a frequent traveller and I had never encountered a manager who refuses to speak to guests. Magical place ! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Book Casa Malca, Tulum on Tripadvisor: See 452 traveler reviews, 858 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. This place is it! We are very glad to know you enjoyed your stay with us and were able to share Casa Malca's magic with us. Casa Malca is located on the beach and in an area with good shopping. We are very happy to hear you had such nice experience at CASA MALCA. Top room amenities include a minibar, air conditioning, and a refrigerator. Casa Malca is a gem. All around fabulous & amazing beach staff, My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Our best wishes! Around every corner is a Instagram photo opp. The best about nature comes together with the best about human beings who are aware of their surroundings. Casa Malca is a stunning hotel, beautifully designed. Yes, guests have access to a pool during their stay. Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Kind regards, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Yaan Wellness Energy Healing Spa, Hotels near Full View Kitesurfing & Watersports, Hotels near Mirko & Luna Candlelight Yoga Tulum Mexico, Hotels near Universidad Tecnologica Regional del Sur. Our policy is to have our guests happy and that was the only (and yet valid) reason for us to refund you and your friends full stay. Casa Malca, Tulum: 466 Hotel Reviews, 868 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Dear Guest, Thank you for taking the time to express your opinion on Casa Malca. Some of the more popular amenities offered include free wifi, free breakfast, and a pool. Regards. This is the version of our website addressed to speakers of English in the United States. What a rude and unwelcoming person. We arrived pretty early to get our full day's worth and started with a pre-fixe brunch at Philosophy. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky. Check prices, photos and reviews. This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. Casa Malca’s experience is more than getting away, it’s about connecting with yourself and the wild. Casa Malca, Tulum: 462 Hotel Reviews, 864 traveller photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. The pool water was turbid and you can see. I Went with Family to visit & have lunch at Casa Malca & turns out that they want $100 US for you just to enter to have lunch & NOT TO BE ABLE TO SEE THE HOTEL!! It ain’t cheap but it’s well worth it. The only one minor thing was that our room smelled a little musty, but the other aspects of our stay made that insignificant in comparison. We hope to welcome you back again soon! Nightly turn down service too. Rooms are again very simple, very clean, airy, bright and practical. Book Casa Malca, Tulum on Tripadvisor: See 464 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. More than half of the entrance fee is consumable and it will gain you access to all of the restaurants on site, beach cabanas, towels, indoor & underground pool, showers, and a beautiful uncrowded beach. Nearby attractions include Mulata Tulum (0.7 miles). Please receive our best regards, 5 out of 5 We had an excellent beach-facing room (#18) with floor to ceiling windows. The property is in construction with steel rods, construction debris and trash all over. Hope to welcome you back soon! Set on a pristine white-sand beach amidst sparkling blue water and generous green palm trees, Casa Malca delivers sophisticated design that complements its gorgeous setting. I can not imagine how this establishment has an operating licence. Christian really made the experience everything. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. Guests can make use of the in-room espresso makers and minibars. He demanded that we (or the taxi driver) bring the luggage to the entry of the property. From the staff, to the decor, to the food, and the beach experience - Casa Malca does a great job. They work hard even when guests are asleep, removing sea weed from the beach and cleaning pool and beach areas. The staff was incredibly hospitable and personable, happy to assist with whatever we needed. Staff are very warm and inviting. Book Casa Malca, Tulum on Tripadvisor: See 453 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 167 hotels in Tulum and rated 4 of 5 at Tripadvisor. Own or manage this property? The sun beds and chairs are ultra-rustic without a cushion or anything to protect your bones. more. We have explained you exactly what was happening and handle the situation helping you booking another place for your stay, that you happen to enjoy very much. more. Now $388 (Was $̶4̶6̶3̶) on Tripadvisor: Casa Malca, Tulum. Book Casa Malca, Tulum on Tripadvisor: See 444 traveller reviews, 835 photos, and cheap rates for Casa Malca, ranked #56 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. As Casa Malca is located in the vibrant town of Tulum, it is a spot that is frequented by many, with some opting to just use the beach facilities for the day. We treat all our guests with respect and kindness, regardless of their taste and opinion on us. I'm a big fan of design hotels and this did not disappoint. Luckily it was a Saturday and the Paella Master was there, which was a real treat. Have you ever seen those pictures in magazines or ads where the beach looks perfect the waves look perfect the sand is white and looks soft to the touch? Both The Mark and Crosby Street Hotel are highly recommended by professional travelers. The private bathrooms come with free toiletries and towels. Excited for our stay in February 2021. However this gives you no right to scream at our front-desk staff or our manager that spoke with you over the phone. All around this place is fabulous. Don't be scared away by the big ticket entrance fee, it is well worth it. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Everyday Crystian would go above and beyond to ensure we had everything we needed, would remember our order (what we liked and didn’t like), and was overall a very kind person! Best old fashioned I had ever had. Casa Malca is a gem. We found this site picturesque. Casa Malca Hotel – Stylish, art-focused hotel with 3 outstanding restaurants, a creative bar, a beach club, 2 pools (1 is underground), complimentary bicycles, and free sunset yoga on the rooftop terrace. At the beach club, we ate, drank, and swam the day away. Other staff were great as well. We are sorry you had to live this unfortunate experience and understand your frustration as the situation was out of your control. Please see our partners for more details. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. We find it miserable from they’re part the fact that they charge you EXTRA for just to Enter there restaurant. Planned to spend our last full day at Casa Malca and it did not disappoint! All the best! This was an old mansion belonging to Pablo Escobar and it is now a boutique hotel. It is a joy to read that you had the opportunity to experience Casa Malca´s Magic during your day visit, from our exquisite breakfast to our unique pools and our unbeatable one of a kind beach! Recommend making reservations for lunch or dinner. Overview Casa Malca combines the best of nature with luxury and art in this innovative, upscale Tulum resort. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 photos, and cheap rates for Casa Malca, ranked #55 of 176 hotels in Tulum and rated 4 of 5 at Tripadvisor. The service is phenomenal. We decided to LEACE & NOT ENTER. Dear guest, thank you very much for your review and kind words. Unfortunately there was a misunderstanding with Tablet platform and they gave us your check-in date for one day in advance, for that reason your reservation was classified as No Show and your room was no longer available. It was so worth it and we can not wait to come back again soon! We had dinner here while we stayed in Tulum. Browse real photos from our stay. This came with a coffee, tea, or juice, fruit platter with a choice of a main entree and 2 mimosas for less than half of the consumable portion of your entrance fee. Super Covid friendly. We’ll even let you know about secret offers and sales when you sign up to our emails. Casa Malca take note that Crystian has well represented your property and created a great deal of recurring business!! Dear denisig19, Thank you for taking the time to share this detailed and generous five-star review. What are some restaurants close to Casa Malca? What food & drink options are available at Casa Malca? See more questions & answers about this hotel from the Tripadvisor community. BAK’ by Harry's Prime Steakhouse & Raw Bar, Response from Hector Castellanos, Guest Services / Front Office at Casa Malca. 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